Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

To learn more, visit https://www.uniphore.com

Avaya is a global telecommunications and collaboration solutions provider. The company specializes in providing various communication and contact center products and services to businesses of all sizes.

Avaya offers a wide range of solutions, including:

1. Unified Communications: Avaya provides unified communications platforms that integrate voice, video, messaging, and other communication tools into a single system. This enables organizations to streamline their communications, enhance collaboration, and improve productivity.
2. Contact Center Solutions: Avaya offers contact center solutions that enable businesses to manage customer interactions efficiently. These solutions include features like interactive voice response (IVR), automatic call distribution (ACD), workforce optimization, and analytics to enhance customer service and improve agent productivity.
3. Collaboration and Team Engagement: Avaya's collaboration solutions facilitate teamwork and communication among employees across different locations. They provide tools for audio and video conferencing, instant messaging, document sharing, and virtual meetings to enable effective collaboration.
4. Cloud Communications: Avaya provides cloud-based communication solutions, allowing organizations to leverage the benefits of cloud technology. These solutions eliminate the need for on-premises infrastructure and offer scalability, flexibility, and cost savings.

Avaya has a strong presence in both the enterprise and mid-market sectors, serving customers across various industries, including finance, healthcare, education, government, and more. The company has a history of innovation in the field of telecommunications and has established itself as a trusted provider of communication solutions.

To learn more, visit https://www.avaya.com/en

Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.

Today, we’re the trusted partner for companies of all sizes to connect, collaborate, secure their workforces, and support employees and customers. Our portfolio of products, including LastPass, GoTo Connect and Rescue, helps:

• People, by letting them work securely from wherever they need to, keeping them happy, safe, and productive.
• Businesses, by guaranteeing continuity in the face of disruptions, accelerating their ability to reduce costs and hit sustainability goals.
• Everyone, by delivering flexible tools built for navigating work and life easily.

To learn more, visit https://www.goto.com

FLOW WFM is an omnichannel, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle. It brings the best of AutoML, AI and Cloud technologies to data management, short-term & long-term forecasting, capacity planning, staffing & scheduling and powerful historical , as well as real-time analytics.

At FLOW, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. We ensure that you match the right agent with right skills at right time for every customer interaction. The suite helps WFM teams overcome real-world complexities so that they never have to face a crisis. Offload the administrative tasks to FLOW and be free to care for your customers. Surpass every KPI with the insights you need, when you need them and how you need them.

To learn more, visit https://intellicus.com/flow

HoduSoft is a leading provider of cutting-edge communication solutions designed to uplift and empower businesses in various sectors including the BPO industry. Being a renowned leader in Communication Solutions, HoduSoft is going to make a significant presence at the NXTGEN BPO CONFEX & Awards 2023. With a strong commitment to empowering businesses in the dynamic BPO sector, we will be showcasing our flagship product, HoduCC.

HoduCC is a revolutionary contact center software designed to redefine BPO operations. Offering a comprehensive suite of advanced features such as Intelligent Call Routing, Real-Time Analytics, Multi-Channel Communication capabilities, and many others, HoduCC empowers BPOs to achieve unparalleled levels of operational excellence. It also comes with advanced add-on modules including AI Chatbot, WhatsApp Bot, Voice Transcription (Recording & Voicemail), Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and IVR & Agent Survey.

HoduCC can help users to resolve customer issues faster, measure and improve support operations, optimize resource allocation, and provide proactive communication support to meet changing customer expectations. For more information, connect with our experts at the summit and discover how HoduCC can be the right choice for your BPO's success.

To learn more, visit https://hodusoft.com/contact-us

Assertion’s portfolio of voice security solutions enhances trust in the “voice channel” so you can sell better and Collaborate Confidently™. We are the only company servicing voice security in India and are working with some of the Top BPOs and Banks of the Globe to secure every call made inbound and outbound with its line of solutions like -

Assertion® SecureVoice™ provides a single dashboard to see all the voice activity and threats across your UC and CC setup from a dashboard with 1-click access to threat details and intel. The solution enhances voice security by screening calls and blocking impersonation attempts (scams), robocalls, and other voice threats in real time.

Assertion® Smart Logging™ provides a single dashboard to see the alarms of all voice products with 1-click access to the logs. This solution enhances the efficacy of troubleshooting by streamlining issue identification and facilitates the systematic archival of logs from across all your voice systems.

Assertion® Identity Assurance™ increases trust in your brand by detecting impersonation attempts in real time. It also helps you increase call connects on outbound calls by positive verification which helps your customers know the intent of the call and gives them an option to consent. The solution also helps your customers to do Live Call Verification while on a call to secure themselves from getting scammed.

To learn more, visit https://assertion.cloud

Unipath Solutions is a frontrunner in delivering comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, strategically designed to elevate operational efficiency and drive sustained growth for businesses worldwide.

At the core of our offerings lies a commitment to deliver unparalleled support across diverse business functions. Our 24/7*365 Days Contact Center ensures a seamless connection with your clientele, providing round-the-clock assistance and enhancing customer satisfaction. Our 15+ years of experience in the industries and specialization is in providing 24/7*365 days contact center and customer services to company's belonging from critical service providers such as Properties & Facilities Management, The protection and management of people, property and asset portfolios, Security and Monitoring services who provides emergency and critical services to their customers, this is one of the reason which makes us unique in front of our competitors.

In the realm of backend operations, Unipath Solutions is your trusted partner. Our Back Office Support, Supply Chain Management, Timesheet Processing, Data Processing, and Document Management services are meticulously crafted to optimise workflows, ensuring precision and efficiency in every operation.

Furthermore, our expertise extends to the financial spectrum. From Accounts Admin support to comprehensive Finance and Accounting services, we bring meticulous attention to detail, enabling businesses to navigate complex financial landscapes with ease.

Unipath Solutions stands as a beacon of reliability and innovation, leveraging cutting-edge technology and a skilled workforce to deliver tailored solutions that surpass expectations. We are dedicated to empowering businesses, fostering growth, and fostering lasting success in an ever-evolving global marketplace.

To learn more, visit https://www.unipath.in