1. What is 5th BPO Confex & Awards 2026?

The 5th BPO Confex & Awards 2026 is a premier conference focused on the evolution of the Business Process Outsourcing (BPO) industry. It explores emerging trends, digital transformation, Artificial Intelligence, automation, customer experience, and operational excellence. The event features keynote sessions, panel discussions, networking opportunities, and awards recognizing excellence and innovation in the BPO industry.

2. When and where is the 5th BPO Confex & Awards 2026 taking place?

The 5th BPO Confex & Awards 2026 will take place on 17th November 2026 in Mumbai, Maharashtra, India. The venue details will be announced separately.

3. Who should attend the 5th BPO Confex & Awards 2026?

The event is designed for BPO and BPM leaders, CXOs, operations heads, customer experience professionals, technology leaders, HR and talent management executives, outsourcing specialists, and professionals involved in AI, automation, digital transformation, and business process management.

4. What award categories are offered at the 5th BPO Confex & Awards 2026?

The 5th BPO Confex & Awards 2026 recognizes outstanding achievements, leadership, innovation, and operational excellence across the BPO and BPM industry. Award categories and nomination details will be announced by the organizers.

5. How much does it cost to attend the 5th BPO Confex & Awards 2026?

Registration fees, delegate pricing, early-bird offers, and applicable GST details for the 5th BPO Confex & Awards 2026 will be announced by the organizers. Awards nomination fees, if applicable, may vary by category.

6. Who organizes the 5th BPO Confex & Awards 2026?

The 5th BPO Confex & Awards 2026 is organized by Gain Skills Business Media Pvt Ltd, a B2B events company specializing in bespoke conferences, industry summits, and awards ceremonies.

5th BPO Confex & Awards 2026 - Mumbai | Gainskills business media

5th NXTGEN BPO Confex & Awards 2026

shines a spotlight on the remarkable contributions and transformative practices that drive the industry forward. The awards aim to acknowledge exceptional performance in various categories, including customer service, operational efficiency, technological innovation, and strategic leadership.

Who will Attend?

CXO's / Head / VP / President / Directors of

Technology

Operation

Delivery

Quality

Information

Security

Data

Analytics

Service

Transformation

Contact Centre

Top Sector Focus:

Healthcare:

With the increasing demand for healthcare services and the need for efficient management of patient data, insurance claims, and telehealth services, healthcare remains a key sector for BPO.

Finance and Banking:

Financial institutions require extensive back-office support, customer service, and compliance management, making this a critical area for BPO services.

Technology and IT Services:

As technology continues to evolve, there is a growing need for technical support, software development, and IT infrastructure management, making this sector highly relevant for BPO.

E-commerce and Retail:

The rise of online shopping and digital transactions has created a demand for customer support, order processing, and supply chain management in the e-commerce and retail sectors.

Telecommunications:

With the expansion of digital communication networks, telecommunications companies require robust customer service, billing support, and technical assistance, all of which can be outsourced.

Travel and Hospitality:

This sector benefits from BPO services in areas such as reservations, customer support, and loyalty program management, especially as travel rebounds post-pandemic.

Insurance:

BPO services can streamline claims processing, policy management, and customer service in the insurance sector.

Why Should you Attend a BPO Event?

Networking Opportunities:

Connect with industry leaders, peers, and potential clients. Building relationships can lead to partnerships, collaborations, and business growth.

Industry Insights:

Gain up-to-date information on the latest trends, technologies, and best practices in the BPO sector. This knowledge can help you stay competitive and innovate within your organization.

Market Trends:

Understand the current market dynamics and future predictions for the BPO industry. This can guide your business strategies and investment decisions.

Technology Showcase:

Explore new technologies and tools that can enhance your BPO services. Vendors and exhibitors often demonstrate cutting-edge solutions that can improve efficiency and productivity.

Problem-Solving:

Discuss common challenges and solutions with peers. Collaborative discussions can lead to innovative approaches to overcoming industry-specific obstacles.

Brand Visibility:

If you’re an exhibitor or speaker, a conference is a great platform to showcase your brand, products, and services to a targeted audience.

Regulatory Updates:

Stay informed about regulatory changes and compliance requirements that impact the BPO industry. This knowledge is crucial for maintaining operational standards.

Inspiration and Motivation:

Engaging with passionate professionals and hearing success stories can inspire and motivate you to pursue new opportunities and drive your business forward.

Our Partners

Presenting Partner

Zoom (NASDAQ:ZM) provides the AI-first, open work platform built for human connection and purposefully designed to move conversations to completion. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, chat, phone, contact center, events, and more — all with the built-in assistance of Zoom AI Companion. Founded in 2011, Zoom is headquartered in San Jose, CA

To learn more, visit https://www.zoom.com/

Pricing

Standard Pricing

₹15,000 + GST

Valid Till: 17^th November, 2026

1^st Early Bird

₹10,000 + GST

Valid Till: 17^th September, 2026

2^nd Early Bird

₹12,500 + GST

Valid Till: 17^th October, 2026

Awards Nomination

Registration Fee Depends on Award Category

Valid Till: 12^th November, 2026

Our Partners

Presenting Partner

5th NXTGEN BPO Confex & Awards 2026

5th NXTGEN BPO Confex & Awards 2026

Our Industry Experts Lineup

Who will Attend?

CXO's / Head / VP / President / Directors of

Top Sector Focus:

Why Should you Attend a BPO Event?

Networking Opportunities:

Industry Insights:

Market Trends:

Technology Showcase:

Problem-Solving:

Brand Visibility:

Regulatory Updates:

Inspiration and Motivation:

Our Partners

Presenting Partner

Awards

Organisation Category

Individual Category

Pricing

Standard Pricing

1^st Early Bird

2^nd Early Bird

Awards Nomination

Venue

For Sponsorship and Speaking Opportunities Connect with:

For Delegate Participation and Awards Opportunities Connect with:

Our Partners

Presenting Partner

5th NXTGEN BPO Confex & Awards 2026

5th NXTGEN BPO Confex & Awards 2026

Our Industry Experts Lineup

Who will Attend?

CXO's / Head / VP / President / Directors of

Top Sector Focus:

Why Should you Attend a BPO Event?

Networking Opportunities:

Industry Insights:

Market Trends:

Technology Showcase:

Problem-Solving:

Brand Visibility:

Regulatory Updates:

Inspiration and Motivation:

Our Partners

Presenting Partner

Awards

Organisation Category

Individual Category

Pricing

Standard Pricing

1st Early Bird

2nd Early Bird

Awards Nomination

Venue

1^st Early Bird

2^nd Early Bird