4th NXTGEN BPO Confex & Awards 2026

Ikontel is a next generation high quality product development and software solution company with an endeavor to offer cost effective and high-end technology solutions focused on addressing customer's pain areas. We have a range of products that cater to the Telecom and Health Care industries in India. Our In-house development team have created solutions for mobile Applications, Cloud Computing and Services, Telecom Billing, Mass Communication(Both text and voice), MVAS, Database Performance enhancement, Speech Engine Integration, Campaign management and VXML. To Support our product range, we have a team of in-house experts distributed across Research & Development, Sales & Marketing, Engineering and Support functions.

To learn more, visit https://www.ikontel.com/

EPOS designs, manufactures, and sells high-end audio solutions for business professionals around the world.

Building on decades of psychoacoustic research on how the brain perceives sound, EPOS designs audio solutions that provide the best conditions for the brain, so you and the people you communicate with can achieve more with less brain energy spent.

With headquarters in Copenhagen, Denmark, EPOS builds on more than 120 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries

To learn more, visit https://www.eposaudio.com/en/in

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

To learn more, visit https://www.acefone.com/

ZenithCXI Suite: Enterprise-Grade QA & Training Application for the Modern Contact Centre.

Most contact centres are forced to choose between overpriced enterprise software or messy, manual spreadsheets. ZenithCXI offers a third way.

We unify Learning Management (LMS) and Quality Management (QMS) into a single ecosystem designed to slash agent ramp-up time and skyrocket performance. By closing the loop between quality auditing and targeted training, we turn every customer interaction into a win.

ZenithCXI Suite is the all-in-one platform that transforms how contact centres scale. We eliminate the silos between training and quality assurance, providing a centralised, cloud-based hub for global operations.

Our Integrated Approach:

• a) Next-Gen Training: Automated, centralised, and scalable LMS. Accelerate onboarding with structured, role-based learning paths.
• b) Close the Skill Gap: Identify training modules based on QMS audit results.
• c) Audit Coverage: Move from 2% manual sampling to methodical, automated scoring
• d) Disruptive Pricing: Move your entire QA and LMS to the cloud , start with as little as $3 per user/month.

We believe in Enterprise Power at Startup Prices. Starting at just $3 per user/month, we help BPOs and contact centres fight attrition, maintain 100% compliance, and deliver consistent service across regions.

Whether you are scaling a 50-seat startup or a global BPO, ZenithCXI provides the tools to turn every agent into a top performer.

To learn more, visit https://zenithcxi.ai/