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In association with

epos

Presents

Driving Excellence in Business Process Optimization

Our Partners

Presenting Partner

acefone

Audio & Awards Partner

epos

Gold Partner

goFLUENT

Contact Center Partner

telephony-logo

Media Partners

4th NXTGEN BPO Confex & Awards 2026

shines a spotlight on the remarkable contributions and transformative practices that drive the industry forward. The awards aim to acknowledge exceptional performance in various categories, including customer service, operational efficiency, technological innovation, and strategic leadership.

Our Industry Experts Lineup

Coming Soon...

Who will Attend?

CXO's / Head / VP / President / Directors of

Technology

Technology

IT

IT

Operation

Operation

Delivery

Delivery

CX

CX

Quality

Quality

Information

Information

Security

Security

Data

Data

Analytics

Analytics

Service

Service

Transformation

Transformation

Contact Centre

Contact Centre

Top Sector Focus:

Healthcare:

With the increasing demand for healthcare services and the need for efficient management of patient data, insurance claims, and telehealth services, healthcare remains a key sector for BPO.

Finance and Banking:

Financial institutions require extensive back-office support, customer service, and compliance management, making this a critical area for BPO services.

Technology and IT Services:

As technology continues to evolve, there is a growing need for technical support, software development, and IT infrastructure management, making this sector highly relevant for BPO.

E-commerce and Retail:

The rise of online shopping and digital transactions has created a demand for customer support, order processing, and supply chain management in the e-commerce and retail sectors.

Telecommunications:

With the expansion of digital communication networks, telecommunications companies require robust customer service, billing support, and technical assistance, all of which can be outsourced.

Travel and Hospitality:

This sector benefits from BPO services in areas such as reservations, customer support, and loyalty program management, especially as travel rebounds post-pandemic.

Insurance:

BPO services can streamline claims processing, policy management, and customer service in the insurance sector.

Why Should you Attend a BPO Event?

Networking Opportunities:

Connect with industry leaders, peers, and potential clients. Building relationships can lead to partnerships, collaborations, and business growth.

Industry Insights:

Gain up-to-date information on the latest trends, technologies, and best practices in the BPO sector. This knowledge can help you stay competitive and innovate within your organization.

Market Trends:

Understand the current market dynamics and future predictions for the BPO industry. This can guide your business strategies and investment decisions.

Technology Showcase:

Explore new technologies and tools that can enhance your BPO services. Vendors and exhibitors often demonstrate cutting-edge solutions that can improve efficiency and productivity.

Problem-Solving:

Discuss common challenges and solutions with peers. Collaborative discussions can lead to innovative approaches to overcoming industry-specific obstacles.

Brand Visibility:

If you’re an exhibitor or speaker, a conference is a great platform to showcase your brand, products, and services to a targeted audience.

Regulatory Updates:

Stay informed about regulatory changes and compliance requirements that impact the BPO industry. This knowledge is crucial for maintaining operational standards.

Inspiration and Motivation:

Engaging with passionate professionals and hearing success stories can inspire and motivate you to pursue new opportunities and drive your business forward.

Our Partners

Presenting Partner

Exotel is a leading provider of AI-driven customer engagement solutions, facilitating over 20 billion annual conversations across voice, messaging, and AI-powered agents like bots. Trusted by 7000+ clients across industries like BFSI, logistics, e-commerce, and healthcare, Exotel helps businesses meet evolving customer expectations. With AI co-pilots, Exotel enhances personalized interactions, boosts agent productivity, and automates tasks, optimizing costs and CX. Tailoring solutions to business needs, Exotel unlocks the full potential of AI-driven communication, empowering every conversation

Audio & Awards Partner

EPOS designs, manufactures, and sells high-end audio solutions for business professionals around the world. EPOS builds on decades of psychoacoustic research on how the brain perceives sound, and design audio solutions that provide the best conditions for the brain so you and the people you communicate with can achieve more with less brain energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Gold Partner

goFLUENT is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology & AI, content, and virtual human interaction on any device.Today, Learning and Development leaders of more than 1,000 international corporations in 100+ countries trust goFLUENT’s award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and establish a more inclusive global culture.

In addition to English, goFLUENT provides language solutions in Spanish, French, Chinese, German, Italian, Portuguese, Dutch, Russian, Korean, Arabic and Japanese. goFLUENT is present in 20 countries across all continents and has helped millions of people become better communicators in the languages of business.

Contact Center Partner
the-telephony-logo

The Telephony Co. – Revolutionizing Cloud Communication Solutions

The Telephony Co. is a leading cloud telephony service provider, empowering businesses with advanced communication solutions that enhance connectivity, efficiency, and customer engagement. Established with a vision to simplify business telephony, we offer a comprehensive suite of VoIP services, including SIP trunking, local and toll-free numbers, cloud PBX, and contact center solutions tailored to meet the needs of modern enterprises.

As an industry innovator, The Telephony Co. specializes in VoIP services, call tracking, and intelligent call routing, ensuring businesses can manage inbound and outbound communications seamlessly. Our flagship solutions include Echo - Contact Center, a powerful alternative to Amazon Connect, and Call Atlas, a cutting-edge call tracking software designed for pay-per-call networks and marketing agencies.

We provide seamless 3CX integration, enabling businesses to optimize call management, CRM synchronization, and advanced reporting. Through strategic partnerships and API-driven solutions, The Telephony Co. enhances customer interactions while maintaining compliance with global telecom regulations.

With a strong presence in the USA, UK, India, and other global markets, our solutions cater to businesses of all sizes, from startups to enterprises. Our commitment to 24/7 support, security, and innovation sets us apart, ensuring that every call, every interaction, and every customer experience is handled with excellence.

At The Telephony Co., we don’t just provide telephony solutions—we redefine how businesses communicate. Whether you need a scalable cloud phone system, number provisioning, or intelligent call tracking, we deliver cutting-edge technology to keep your business connected and thriving.

Experience the future of cloud communication with The Telephony Co. – Where every call matters.

Awards

Pricing

Standard Pricing

₹15,000 + GST

Valid Till: 25th March, 2026

1st Early Bird

₹10,000 + GST

Valid Till: 25th January, 2026

2nd Early Bird

₹12,500 + GST

Valid Till: 25th February, 2026

Awards Nomination

Registration Fee Depends on Award Category

Valid Till: 20th March, 2026

Venue

venue venue

Hyatt Centric Hebbal Bengaluru

43/4, Bellary Rd, Hebbal, Bengaluru, Karnataka 560092