Chairperson:
Sachith Rajagopal
India Head, Technology Business
Exotel
Industry Experts:
Nikhil Thapar
Director & Head of Field Marketing - India, APAC, MEA
Uniphore
Yashaswi Malot
Dy. Vice President Analytics & CLM
SBI General Insurance
Hasit Trivedi
President - Chief Digital and AI Officer
Firstsource
Mahendra Bindra
Vice President - Customer Experience
Unity Small Finance Bank
Chinmay Patra
Director Sales CXTI APAC
Concentrix
Anil Kumar
Chief Technology Officer
Exotel
Evani Keshav Rao
President - Digital Banking
Yes Bank
Prasad Bhujbal
Vice President- Operations and Client engagement
Altruist Technologies Pvt. Ltd
Kunal Dhingra
Chief Technology Officer
RBL Bank
Sudeep Roy
Sales Director India
EPOS
Gurbans Chatwal
Vice President, Innovation & Intelligent Automation
Fiserv
Gautam Chatterji
Associate Vice president - Strategic Programs
LTIMindtree
Munish Bakshi
SVP – Process Excellence and Business Transformation
Teleperformance
Mayur Mehta
Business Development Manager
Hodusoft
Karan Chhabra
CEO
Acefone
Venkatesh Devarajan
Senior Director of Delivery
Capgemini
Steve Ernest
Senior Vice President India International Operations
Startek
Honey Vyas
Head - Vice President - Global Analyst Relations & BI
Transcom
Arun Kumar Das
Global Head-Learning & Customer Experience (Travel)
Sutherland
Gopal Parasnis
Vice President | Global Head for Digital Transformation, BFSI
Tech Mahindra
Anirban Banerjee
Global Head - Business Advocacy & Excellence
Tata Consultancy Services
Rizwan Shaikh
Associate Vice President - Product Management
IKS Health
Umesh Poojary
Vice President
Accenture
Manish Sharma
Global Delivery Partner
Infosys
Subham Bhowmick
Data Science & Analytics Leader in BFSI across Marketing, Customer & Operations
JP Morgan Chase, ex-Capgemini
Kamlesh Kudav
Associate Vice President - Operations, Training & Quality
Epicenter Technologies Pvt. Ltd
Rakesh Gupta
Head- Customer Services and Customer Experience Cx
Anchor by Panasonic