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Gain Skills Business Media in Association with

exotel

Presents

Driving Excellence in Business Process Optimization

Our Partners

Presenting Partner

exotel

Audio & Awards Partner

epos

Gold Partners

Silver Partners

Cloud Contact Center Partner

tel-cmi

Exhibit & Bag Partner

the-telephony

Conversational AI Partner

convin

3rd NXTGEN BPO Confex & Awards 2025

shines a spotlight on the remarkable contributions and transformative practices that drive the industry forward. The awards aim to acknowledge exceptional performance in various categories, including customer service, operational efficiency, technological innovation, and strategic leadership.

Our Industry Experts Lineup

Roopesh Kumar A R

Senior Partner, APAC and Japan, BPO Delivery Leader

IBM

Bindya S Raj

Associate VP, Global Delivery Head - Digital Experience: Content, Commerce, CCM, CX, MarTech

Infosys

Aditya Basu

Head, CX Strategy & Advisory APAC & MENA BORN

Tech Mahindra Company

Shubham Bhardwaj

AVP - Digital Transformation Future Enterprise

Accenture

Gyanesh Kumar

Head Hi-tech Business, GCC

LTIMindtree

Vijoy Basu

SVP & Global Head Enterprise Data & AI

Firstsource

Kaushik Chaki

India Operations Leader - Customer Care Center

HP

Neeti Gupta

AVP - Products & Innovation, Enterprise Cognitive Business Operations

Tata Consultancy Services

Pranav Kumar

Senior Director - Data & AI | Customer First | Digital & Data Driven Cx | Gen AI for Cx | Conv AI

Capgemini

Suman Saurabh

Vice President Operation

Genpact

Joshua Sanath

Director & Head – Content, Design & Experience and Training MIS (Global BPO)

24/7.ai

Karan Chhabra

CEO

Acefone

Sudeep Roy

Sales Director India

EPOS Audio India Pvt Ltd

Tanmay Agarwal

Vice President & Head Global People Operations

Wipro

Robert Adair

Managing Director - Middle Office India Operations

State Street

Sathish Jampale

Associate Vice President, Solutions – DBS – Digital Business Services

Sutherland

Ramesh Choudhary

CEO & Founder

Sarv.com

Akshay Kumar Sahoo

Chief Business Officer

Office24by7 Technologies Pvt Ltd.

Sandeep Kutty

Sr Director Operations

Conduent

Sapna Prathap Singh

Head of Customer Experience Management & Trademarks

ITC Limited

David Ross

Vice President of Operations

Omega Healthcare Management Services

Murugan Pandian

Founder & CEO

TeleCMI

Sambuddha Acharyya

Associate Vice president- Digital Transformation

Coforge

Ajay Pandey

Head of Engineering ( Modernization | Cloud | Performance | Data | SaaS ) Assurance

Wipro Digital

Muthanna Thammaiah Allaranda

Director & Engagement Service Delivery lead

Cognizant

Steve Ernest

Senior Vice President India International Operations

Startek

Noor Saba

Head/GM - BPO Operations

IGT Solutions

Ashish Agrawal

Vice President & Head of Client Solutions

SLK

Arumugam K

Vice President & Business Head Digital Transformations Services

Mphasis

Kartick Krishnamurthy

Vice President Operations

Teleperformance

Who will Attend?

CXO's / Head / VP / President / Directors of

Technology

Technology

IT

IT

Operation

Operation

Delivery

Delivery

CX

CX

Quality

Quality

Information

Information

Security

Security

Data

Data

Analytics

Analytics

Service

Service

Transformation

Transformation

Contact Centre

Contact Centre

Top Sector Focus:

Healthcare:

With the increasing demand for healthcare services and the need for efficient management of patient data, insurance claims, and telehealth services, healthcare remains a key sector for BPO.

Finance and Banking:

Financial institutions require extensive back-office support, customer service, and compliance management, making this a critical area for BPO services.

Technology and IT Services:

As technology continues to evolve, there is a growing need for technical support, software development, and IT infrastructure management, making this sector highly relevant for BPO.

E-commerce and Retail:

The rise of online shopping and digital transactions has created a demand for customer support, order processing, and supply chain management in the e-commerce and retail sectors.

Telecommunications:

With the expansion of digital communication networks, telecommunications companies require robust customer service, billing support, and technical assistance, all of which can be outsourced.

Travel and Hospitality:

This sector benefits from BPO services in areas such as reservations, customer support, and loyalty program management, especially as travel rebounds post-pandemic.

Insurance:

BPO services can streamline claims processing, policy management, and customer service in the insurance sector.

Why Should you Attend a BPO Event?

Networking Opportunities:

Connect with industry leaders, peers, and potential clients. Building relationships can lead to partnerships, collaborations, and business growth.

Industry Insights:

Gain up-to-date information on the latest trends, technologies, and best practices in the BPO sector. This knowledge can help you stay competitive and innovate within your organization.

Market Trends:

Understand the current market dynamics and future predictions for the BPO industry. This can guide your business strategies and investment decisions.

Technology Showcase:

Explore new technologies and tools that can enhance your BPO services. Vendors and exhibitors often demonstrate cutting-edge solutions that can improve efficiency and productivity.

Problem-Solving:

Discuss common challenges and solutions with peers. Collaborative discussions can lead to innovative approaches to overcoming industry-specific obstacles.

Brand Visibility:

If you’re an exhibitor or speaker, a conference is a great platform to showcase your brand, products, and services to a targeted audience.

Regulatory Updates:

Stay informed about regulatory changes and compliance requirements that impact the BPO industry. This knowledge is crucial for maintaining operational standards.

Inspiration and Motivation:

Engaging with passionate professionals and hearing success stories can inspire and motivate you to pursue new opportunities and drive your business forward.

Our Partners

Presenting Partner

Exotel is a leading provider of AI-driven customer engagement solutions, facilitating over 20 billion annual conversations across voice, messaging, and AI-powered agents like bots. Trusted by 7000+ clients across industries like BFSI, logistics, e-commerce, and healthcare, Exotel helps businesses meet evolving customer expectations. With AI co-pilots, Exotel enhances personalized interactions, boosts agent productivity, and automates tasks, optimizing costs and CX. Tailoring solutions to business needs, Exotel unlocks the full potential of AI-driven communication, empowering every conversation.

Audio & Awards Partner

EPOS designs, manufactures, and sells high-end audio solutions for business professionals around the world. EPOS builds on decades of psychoacoustic research on how the brain perceives sound, and design audio solutions that provide the best conditions for the brain so you and the people you communicate with can achieve more with less brain energy spent. Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Gold Partner

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Gold Partner

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

Silver Partner

Sarv: Revolutionizing Communication & Customer Experience

Founded in 2011, Sarv began its journey as an email automation tool, driven by visionary leaders Ramesh Choudhary and Abhimanyu Sharma. Over the years, Sarv has evolved into a powerhouse of cutting-edge communication solutions, expanding under the leadership of Sushil Mehla (CFO), Preeti Kaushik (CBO), and Vivek Sharma (COO).

Trusted by the Largest Enterprises

Sarv is at the forefront of mission-critical deployments, managing:

-UP112 – The World’s Largest Emergency Response System

-India’s First Nationwide Income Tax Assessment Scheme

Innovating with a Customer-First Approach

Our core philosophy is simple: empower businesses of all sizes with scalable, cost-effective, and impactful solutions. By leveraging deep market insights, a customer-centric approach, and bootstrapped funding, Sarv ensures seamless communication and business growth.

Silver Partner

Office24by7 is a comprehensive business automation platform designed to streamline sales, communication, collaboration, service desk, marketing, and enterprise management. Our customizable solutions integrate seamlessly across departments, allowing businesses to optimize workflows and enhance efficiency.

Key Solutions:

  • Sales CRM: Automate lead tracking, pipeline management, deal automation, and performance analytics for seamless sales processes.
  • Communication Solutions: Engage customers through cloud telephony, IVR, virtual numbers, missed calls, and advanced dialer methods.
  • Collaboration Tools: Enhance teamwork with task management, internal chat, file sharing, and workflow automation.
  • Ticketing Management: Automate ticket assignments and offer omnichannel support via WhatsApp, RCS, live chat, SMS, email, and voice.
  • Marketing Automation: Boost conversions with targeted campaigns across multiple channels, leveraging predictive analytics and customer segmentation.
  • ERP Solutions: Manage core business functions such as accounting, payroll, inventory, procurement, and IT asset management with tailored modules.

Why Choose Office24by7?

  • Scalable & Customizable Solutions
  • Enhanced Customer Engagement
  • Cost-Effective Automation
  • 24/7 Dedicated Support

With Office24by7, businesses can drive efficiency, improve customer interactions, and scale operations seamlessly.

Silver Partner

With a presence serving over 500 clients worldwide, Haloocom delivers a comprehensive Enterprise Telecom Solution designed to meet all your communication needs. Whether you're seeking powerful Contact Center Software, an integrated Unified Communication Platform, Omni-Channel Solutions, or the innovative HEXA Multilingual AI Voice Bot, we have the tools to elevate your customer experience.

HEXA, our next-generation Multilingual AI Voice Bot—affectionately known as "AI-gent"—is a game-changing solution that empowers companies to engage with their global customer base more effectively. With real-time, accurate, and personalized voice interactions in any language, HEXA ensures that your customers can communicate in their preferred language, enhancing both customer satisfaction and operational efficiency.

This advanced technology makes HEXA an essential tool for businesses dealing with high-volume, international communications, enabling seamless, scalable support across borders. Whether it’s a local inquiry or a global request, HEXA helps your team deliver superior service—every time, in every language.

Cloud Contact Center Partner

TeleCMI is a leading AI-powered cloud contact center solution designed for global enterprise communications. TeleCMI, a G2 leader in the Asia Pacific region, offers an advanced AI-based platform with seamless integration with multiple CRMs and helpdesk tools. With 7+ global data centers dedicated to high performance and security, TeleCMI ensures compliance with HIPAA and GDPR standards and delivers high voice quality with low latency. Our comprehensive offerings include virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, cloud contact center services, and hosted PBX solutions. TeleCMI offers cloud-based global calling solutions across 75+ countries, including AI-powered features, AI streaming, and WhatsApp integration, making it a versatile and robust solution for all your communication needs and catering to global and enterprise audiences across all sectors and industry sizes.

Exhibit & Bag Partner

The Telephony Co. – Revolutionizing Cloud Communication Solutions

The Telephony Co. is a leading cloud telephony service provider, empowering businesses with advanced communication solutions that enhance connectivity, efficiency, and customer engagement. Established with a vision to simplify business telephony, we offer a comprehensive suite of VoIP services, including SIP trunking, local and toll-free numbers, cloud PBX, and contact center solutions tailored to meet the needs of modern enterprises.

As an industry innovator, The Telephony Co. specializes in VoIP services, call tracking, and intelligent call routing, ensuring businesses can manage inbound and outbound communications seamlessly. Our flagship solutions include Echo - Contact Center, a powerful alternative to Amazon Connect, and Call Atlas, a cutting-edge call tracking software designed for pay-per-call networks and marketing agencies.

We provide seamless 3CX integration, enabling businesses to optimize call management, CRM synchronization, and advanced reporting. Through strategic partnerships and API-driven solutions, The Telephony Co. enhances customer interactions while maintaining compliance with global telecom regulations.

With a strong presence in the USA, UK, India, and other global markets, our solutions cater to businesses of all sizes, from startups to enterprises. Our commitment to 24/7 support, security, and innovation sets us apart, ensuring that every call, every interaction, and every customer experience is handled with excellence.

At The Telephony Co., we don’t just provide telephony solutions—we redefine how businesses communicate. Whether you need a scalable cloud phone system, number provisioning, or intelligent call tracking, we deliver cutting-edge technology to keep your business connected and thriving.

Experience the future of cloud communication with The Telephony Co. – Where every call matters.

Conversational AI Partner

Convin is an AI-powered conversation intelligence platform that transforms customer-facing conversations such as sales, support, and collections into actionable insights, enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision: to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.

Awards

Pricing

Standard Pricing

₹15,000 + GST

Valid Till: 24th April, 2025

1st Early Bird

₹10,000 + GST

Valid Till: 24th February, 2025

2nd Early Bird

₹12,500 + GST

Valid Till: 24th March, 2025

Awards Nomination

Registration Fee Depends on Award Category

Valid Till: 19th April, 2025

Venue

venue venue

Hyatt Centric Hebbal Bengaluru

43/4, Bellary Rd, Hebbal, Bengaluru, Karnataka 560092